Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
Under the supervision of the Nurse Manager, and in coordination with the Clinical Director and the MSO, incumbent will follow up patient appointments, complete demographics, referral forms, on-line transactions including appointment and procedure scheduling using the CareConnect System. Explain billing procedures and insurance requirements.
The Medical Assistant will provide patient care support and patient care to Head & Neck Clinic locations including Westwood, Santa Monica, and Beverly Hills. Primary location will be Santa Monica. Greet patients and triage incoming calls. Make appointments and check out patients. Process patients and notify nursing staff of patient’s arrival. Bring patients to exam rooms. Prepare patients for procedures. Assist physicians in minor procedures. Take vital signs and specimen collections. Maintain inventory of medical supplies. Maintain sterilization of medical equipment. Must be a self-starter, a team player, and willing to cover back office and administrative duties as necessary. Must be flexible and understand that back-office responsibilities may change on a daily basis based on staffing needs of the clinic.
The Medical Assistant will provide backup administrative support, triage calls, copy, collate and file reports, sort and distribute mail and faxes. Obtain and document physician approval on all pharmacy and patient request for prescription and refills. Answer, screen, and respond to incoming calls. Administer new patient paperwork. Assist with insurance authorizations and procedure coverage. Complete patient disability forms and process requests for patient medical records. Assist with filing as well as other front office duties.
1. Valid CPR certification (Medical Assistant Certification is strongly preferred)
2. Ability to perform basic clerical function and clinical duties
3. Ability to utilize computer system for appointment scheduling, clinical and patient
data collection.
4. Ability to perform as back-up person for back office.
5. Ability to set priorities, organize work and demonstrate flexibility in work schedule
as needed.
6. Ability to recognize and accept direction from the Nurse Manager.
7. Ability to work with frequent interruptions and distractions.
8. Ability to communicate effectively and maintain a collaborative working
relationship with members of the health care team, patients and their family.
9. Ability to maintain efficient patient flow.
10. Demonstrate ability to work independently and skill in performing a variety of
rapidly changing duties as assigned by the Nurse Manager.
11. Demonstrated knowledge of patient care concepts and practices.
12. Ability to perform basic patient care functions.
13. Ability to recognize emergent situations.
14. Ability to prioritize actual and potential problems.
15. Knowledge of general surgery procedures and medications, provide patients and
their family teaching and instruction.
16. Demonstrated knowledge of aseptic sterile technique.
17. Maintain medical equipment, instruments and inventories of supplies.
18. Ability to assist physicians in a clinical setting and in minor procedures.
19. Maintain patient and family privacy, comfort, dignity and safety.
20. Ability to provide patient education.
21. Ability to have flexibility in work schedules and locations as needed.
22. Ability to work occasional overtime.
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
