You can provide the tools necessary to deliver cutting-edge health care and groundbreaking research. As part of our Information Technology team, you’ll ensure that our medical professionals have access to the latest breakthroughs in technology, and you’ll play a key role in protecting our global patient community.
The Data Manager reports to Operation Mend’s Director of Psychological Health and Program Manager. The individual serves as a vital member of the Operation Mend team responsible for data coordination, data integrity, and data management, for the all aspects of the Operation Mend program, The successful candidate will be responsible for maintaining Operation Mend’s databases, interact with key members of the clinical and information systems teams, as well as generating reports and providing clean datasets for internal use, partnership requirements, and other end-users. The incumbent is responsible for managing the project’s service delivery data collection process and datasets. The incumbent has a unique understanding of the entire Operation Mend program and is responsible for managing the data that is housed on various platforms including but not limited to: SalesForce, EPIC, Outlook, excel documents, etc. In addition to being the SalesForce super user, as new data needs are required, the incumbent is responsible for assisting in the creation of online surveys using Qualtrex, and developing and implementing training for staff end-users, monitoring and verifying data entry with remote sites, monitoring and verifying data entry related questions, assisting in the analysis of evaluation data and the creation of monthly and year-end progress reports.
1-3 years Salesforce administration and/or Salesforce analytics.
Demonstrated strong written communication and verbal skills.
Able to work in a fast-paced collaborative environment and have the ability to juggle and prioritize multiple tasks.
Capable of working both independently and collaboratively to meet project requirements with minimal supervision.
Strong analytical capacity to understand data, patterns, and trends, paired with solid attention to detail.
Demonstrated strong problem-solving and interpersonal skills.
Experience managing multiple projects simultaneously with tight deadlines, and distill feedback and requirements to actionable items.
Knowledge of database management principles and software.
Demonstrated knowledge of SAS preferred. Knowledge of at least one other commonly used statistical package such as R preferred. Experience working in online survey platforms preferred.
Experience in putting together presentations with appropriate software presentation platforms required.
Healthcare experience a plus
Valid California driver’s license.