Here are the 2021 internship opportunities:

Department: Budget & Financial Services
Preceptor: Annabelle Lerman – Director, Finance and Budget
Executive Sponsor: Tammy Wallace, CPA – Chief Financial Officer, UCLA Hospital System

Position description: The Budget and Financial Services Administrative Intern will gain exposure to the hospital planning and financial management process. The Finance department at UCLA Health serves as a center of expertise for a variety of Financial Planning and Budget (FP&B), administrative business processes, reporting and selective analysis to create efficiency, implement standardization, and provide strategic value to UCLA Hospitals system and support the clinical business entities in critical financial deliverables.

Department: International Services
Preceptor: Rojean Kashanchi, MPH – Senior Director, International Business Development
Executive Sponsor: Michael Burke, MHA – Executive Director, International

Position description: The International Services Administrative Intern will work with the Executive Director of International, the Senior Director of Business Development, and other key stakeholders. UCLA Health International Services is the department responsible for furthering the health system’s global strategy. In addition to managing the care of over 3,000 patients from over 140 countries, UCLA Health International Services is responsible for facilitating cross-country collaborations to enhance UCLA Health’s impact all over the world. Administrative Interns will have the opportunity to gain exposure to the dynamic international healthcare environment while applying their skills in strategic planning, process improvement, analytics, and marketing.

Department: Marketing Services
Preceptor: Dominic Parero – Executive Director, Strategic Marketing
Executive Sponsor: Tanya Andreadis – Chief of Marketing, UCLA Health

Position description: The Marketing Administrative Intern will work throughout the department, a Center of Excellence, provides strategic marketing and services for UCLA Health. Marketing faces new challenges in a COVID-19 era. It is a priority to capture and retain patient volumes, as well as build confidence and reputation with peers and consumers. Taking a customer centric approach is paramount to achieving these goals. The Marketing Administrative Intern will contribute to customer centric strategies and plans through the research and discovery projects that they are assigned to.

Department: Nursing Administration
Preceptor: Liz Maister, MSN – Senior Director, Nursing Business Systems
Executive Sponsor: Karen Grimley, PhD, RN, MBA – Chief Nursing Executive, UCLA Health

Position description: The Nursing Administration Administrative Intern will work with UCLA Health nursing leadership to advance strategic projects and initiatives. UCLA Health Nursing Administration oversees administrative, clinical, data analytics, and budgetary items for nursing in-patient units at the medical centers. This is a system internship offering candidates exposure to system and local activities focused on clinical operations that impact patient care and services. There is an opportunity to interface and project manage aspects of interdepartmental and inter-professional teams.

Department: Office of Health Informatics and Analytics (OHIA)
Preceptor: Yael Berkovich – Data Governance Manager, Enterprise Information
Executive Sponsor: Albert Duntugan, MHA – Chief Data Officer, UCLA Health

Position description: The Office of Health Informatics & Analytics (OHIA) Administrative Intern will work with the OHIA leadership team to provide products, services and solutions to the UCLA Health Sciences related to the exciting world of Data and Analytics.  Our administrative intern will gain exposure and hands-on involvement in initiatives and projects related but not limited to Cloud Implementation, Data Science, Enterprise Data Management, Data Governance and Data Architecture and Enterprise Analytics.  Gain exposure to the opportunities within Information Technology, and implement leading edge solutions in close collaboration with our Ambulatory, Clinical Operations, Research and Education steering committees and partners.

Department: Oncology, Hematologic Malignancies, and Cellular Therapies
Preceptor: Jordan Wong, MHA – Manager, Hematologic Malignancies and Cellular Therapies
Executive Sponsor: Emi Kamiya, MBA – Administrative Director, Hematologic Malignancies and Cellular Therapies

Position description: The Oncology Services Administrative Intern will work directly with the Director, Hematologic Malignancies and Cellular Therapies. The Administrative Intern will be exposed to the operations of an Oncology service line that spans multiple care settings and programs, including CAR-T cell therapy, Bone Marrow Transplant, Infusion Centers, and the Adolescent and Young Adult Cancer Program. They will gain hands on experience in project management, lean process improvement, and hospital operations.

Department: Operations
Preceptor: Drew Weil, MPH – Manager, Hospital Operations
Executive Sponsor: Richard Azar – Chief Operating Officer, UCLA Health

Position description: The Operations Administrative Intern will report to the Chief Operating Officer and serve as a member of the Operations Leadership Team. This internship will be project-based and action-oriented while tackling key projects identified by the COO and other senior operational leaders. Projects for this Administrative Intern will expose the intern to a variety of crucial areas in hospital operations. These projects may include patient throughput and flow, labor and productivity, cost-benefit analysis and business plans, staff recognition and development, and other topics relating to operational problem-solving.

Department: Performance Excellence
Preceptor: Jerome Crawford – Director, Performance Excellence & Interim Chief of Staff, Quality
Executive Sponsor: Robert Cherry, MD, MS – Chief Medical and Quality Officer, UCLA Health

Position description: The Performance Excellence Administrative Intern provides operations improvement support to UCLA Health by functioning as necessary, as a project manager, facilitator, consultant, and analyst. The Consultant facilitates the assessment of problems, the compilation and analysis of data, the development of improvement teams, the design and collections of metrics, and the facilitation of improvement efforts. The Administrative Intern using Lean and other appropriate improvement approaches to not only support performance improvement, but to implement active daily management approach to sustain performance. Project work may include supporting projects in areas of improving access (patient flow, length of stay, throughout), improving quality (patient experience, CAUTI/CLABSI), and/or improving our overall financial metrics (labor management, supply cost, clinical denials).

Department: Operative Services
Preceptor: Ron Perez, JD, MSN, RN – Senior Director, Operative Services
Executive Sponsor: Richard Azar – Chief Operating Officer, UCLA Health

Position description: The Operative Services Administrative Intern would work with the Senior Director, perioperative services leadership tri-ad, and other key members of the business analytics team. Perioperative Services at UCLA Health includes main operating rooms at multiple medical centers, pre-and post-recovery treatment spaces, sterile processing departments, ambulatory surgery centers including the Jules Stein Eye Institute, and business analytics functions. Projects will expose the Administrative Intern to business planning and analytical analysis, process improvement throughout the perioperative spaces, and working on cross-functional teams including clinical staff.

Department: Primary Care
Preceptor: Jeff Butler, MHSA – Clinical Director, Community Practice Network
Executive Sponsor: Farah Elahi – Chief of Operations, Ambulatory and Community Practices

Position description: The Primary Care Administrative Intern would work with ambulatory care leadership to address outpatient workflow efficiencies and access expansion for key services. The Primary Care Network is composed of the CPN and EIMG offices, including Behavioral Health Associates. Our group consists of 35 offices including Adult, Pediatric, Immediate Care, Mall offices, and mental health services. The individual would be involved and learn about ambulatory operations, strategy, finance, population health and work with and interact with our operation and physician teams.

Department: Quality Management Services
Preceptor: Christine Ahn, MBA – Director, ValU and QIPM
Executive Sponsor: Marianne Rowan-Braun – Chief Patient Experience Officer, UCLA Health & Interim Executive Director, Quality

Position description: The Quality Operations Administrative Intern is responsible for assisting with quality initiatives impacting core clinical processes and patient safety. The Quality Incentive Program Management (QIPM) Team manages the Quality Incentive Pool (QIP) Program, a California Department of Healthcare Services-run quality reporting program worth roughly $8 million annually with a focus on improving the quality of care for Medi-Cal Managed Care patients. QIP is reported on an annual basis and its metrics span the domains of primary care, specialty care, inpatient care, and resource utilization. The QIPM team is not only responsible for successful QIP Program reporting, but also initiating and facilitating quality improvement projects to improve metric performances impacting clinical care and patient safety. To do this, we partner and align our efforts with other multidisciplinary teams including clinical staff and leadership, the Department of Medicine, Information Technology, and the Office of Population Health and Accountable Care.