Mission, Vision, Philosophy

Healing humankind, one patient at a time.
Through inner strength, we achieve the best outcomes.

We turn great expectations into great accomplishments by having a clear philosophy. Our entire staff—across our vast health system—takes immense pride in honoring the beliefs that position us as a leader. Every day, we practice what we preach, bringing us closer to our patients, to our community, and to each other.

Our Mission is to deliver leading-edge patient care, research, and education.
Our Vision is to heal humankind, one patient at a time, by improving health, alleviating suffering, and delivering acts of kindness.
Our Values ensure Integrity, Compassion, Respect, Teamwork, Excellence and Discovery in the work we do daily.


CICARE – Our World Class Practices

CICARE (pronounced “See-I-Care”) is an acronym that serves as a set of guidelines for what is expected of every team member at UCLA Health.

Connect with the patient or family member using Mr./Ms. or their preferred name.
Introduce yourself and your role.
Communicate what you are going to do, how it will affect the patient, and other needed information.
Ask for and anticipate patient and/or family needs, questions, or concerns.
Respond to patient and/or family questions and requests with immediacy.
Exit, courteously explaining what will come next or when you will return.

Our Service Promise:

I will always keep my commitment to care, as I have been entrusted by patients, colleagues, and society.

At UCLA Health, we achieve excellence in patient care consistently by following the steps outlined in CICARE.

CICARE is an acronym that describes specific behaviors that are guaranteed to result in excellent communication with patients, families and colleagues.

Every UCLA Health employee, physician and volunteer holds themselves and their colleagues accountable for practicing these six steps with everyone on every encounter.

CLICK ON THE ABOVE VIDEO TO LEARN MORE ABOUT CICARE.

Please confirm that you
agree with CICARE

Connect with the patient and their family members by addressing them as Mr./Ms., or by the name they prefer.

Introduce yourself and your role.

Communicate what you are going to do, how long it is going to take, and how it will impact the patient.

Ask permission before examining the patient and anticipate patient and/or family needs, questions or concerns.

Respond to patient and/or family questions and requests with immediacy.

Exit courteously and/or with an explanation of what will come next (or when you will be back to check on them).