At UCLA Health, we achieve excellence in patient care consistently by following the steps outlined in CICARE.
CICARE is an acronym that describes specific behaviors that are guaranteed to result in excellent communication with patients, families and colleagues.
Every UCLA Health employee, physician and volunteer holds themselves and their colleagues accountable for practicing these six steps with everyone on every encounter.
CLICK ON THE ABOVE VIDEO TO LEARN MORE ABOUT CICARE.
Connect with the patient and their family members by addressing them as Mr./Ms., or by the name they prefer.
Introduce yourself and your role.
Communicate what you are going to do, how long it is going to take, and how it will impact the patient.
Ask permission before examining the patient and anticipate patient and/or family needs, questions or concerns.
Respond to patient and/or family questions and requests with immediacy.
Exit courteously and/or with an explanation of what will come next (or when you will be back to check on them).