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RN- Nurse Coordinator Operation Mend

Job Duties

Under the direction of the Program Director of Operation Mend and the Director of Psychological Health Programs for Operation Mend, Operation Mend's Nurse Coordinator will assist in the evaluation, care, and follow up needs of patients within the Operation Mend program. The incumbent will ensure patients are seen in a timely manner by the appropriate clinicians designated through the Operation Mend program. Individual will provide high touch care and coordinate the appropriate communication between Operation Mend clinicians at UCLA and with referring physicians and care coordinators from outside facilities. He/she will be a dedicated liaison between Operation Mend providers, the referring, the referred to, clinicians, patients, and families. Individual will work with a team to optimize the coordination of all patient care during each step in the process. He/she will work with Operation Mend team members and UCLA Health staff to ensure that the patient needs are met on each visit to UCLA and in coordination with their referring facility, if needed. Individual will provide medication reconciliations with patients and has the ability to triage medical urgencies/emergencies with patients to help guide next steps for care. Individual will maintain the highest level of professionalism and keep detailed and accurate records of all activities performed
Individual will work in a team setting and independently. Works in coordination with Operation Mend staff and clinicians to facilitate fare and coordinate treatment plans.

Job Qualifications

R.N., licensed in California Required
Current Amearican Heart Association or Red Cross BCLS required
Bachelor's degree required; Master degree is preferred.
Normal office conditions. Will require travel wherever needed to represent Operation Mend's services.
Experience working with military patients and families is desired.
Experience working with patients with varying illnesses, injuries, and disabilities is desired.
Experience working with brain injury, post-traumatic stress, and other mental health conditions is preferred.
Detail oriented and ability to keep accurate and thorough records.
Interpersonal skills to interact diplomatically and sensitively with patients, staff, and visitors.
Proficient in Microsoft Office Suite programs (excel, word, PowerPoint, Outlook, etc.) is desired.
Experience with Salesforce is desired.
Experience and/or proficiency working with Epic/Care Connect and VisionTree preferred
Working knowledge of military terminology is preferred
Skill in listening and comprehending information received in person or over the telephone to navigate patients.
Knowledge of the UCLA Health landscape and medical campuses is strongly preferred.
Ability to establish and maintain cooperative working relationship with other staff members and all other personnel.
Ability to work standing, walking, and sitting for extended periods of time.
Ability to answer phones and assist with patient intake.

Click To Apply

Summary Information

  • Job Title: RN- Nurse Coordinator Operation Mend
  • UCLA Title: Admin Nurse 2 Nex
  • Job Num.: H89043
  • Work Hours: TBD
  • Work Location: Semel Building and B of A
  • Job Type: Contract
  • Duration: 1 year
  • Minimum Salary: $55.15 / $9596
  • Maximum Salary: $76.25 / $13268
  • Layoff Referral Deadline: 
  • Bargaining Unit: 99

Please be advised that ALL new hires will be required to successfully complete a criminal background investigation and a medical examination, which includes a drug screening, prior to employment at UCLA Health. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required. Any misrepresentation, falsification or material omission may result in a candidate's failure to receive an offer, or if already hired, an immediate dismissal from employment.

In an effort to promote and maintain a healthy environment for our patients, visitors, and employees, UCLA Health is a smoke-free site.

At UCLA Health, we achieve excellence in patient care consistently by following the steps outlined in CICARE.

CICARE is an acronym that describes specific behaviors that are guaranteed to result in excellent communication with patients, families and colleagues.

Every UCLA Health employee, physician and volunteer holds themselves and their colleagues accountable for practicing these six steps with everyone on every encounter.

CICARE video

CLICK ON THE ABOVE VIDEO TO LEARN MORE ABOUT CICARE.

Please confirm that you
agree with CICARE

Connect with the patient and their family members by addressing them as Mr./Ms., or by the name they prefer.

Introduce yourself and your role.

Communicate what you are going to do, how long it is going to take, and how it will impact the patient.

Ask permission before examining the patient and anticipate patient and/or family needs, questions or concerns.

Respond to patient and/or family questions and requests with immediacy.

Exit courteously and/or with an explanation of what will come next (or when you will be back to check on them).