Operation Mend Patient Navigator
Under the direction of the Program Director of Operation Mend and designated program managers, the incumbent will provide high touch navigation for patients and family members on and off the UCLA Campus as designated by the Operation Mend program. Individual will work independently and with a team to coordinate all travel, hotels, and accommodations for Operation Mend patients and family members. Individual will escort patients and family members to and from the airport, clinical appointments, surgeries, events, and other locations as needed. Individual will coordinate with care team to ensure that all transportation and escort needs are met for the Operation Mend Program for all clinical and nonclinical program activities. Incumbent must be flexible and excel in problem solving. Individual must be detail oriented and able to anticipate special needs for patients and other guests. He/she will proactively determine program needs and work with a team to create weekly and monthly schedules. Individual will maintain the highest level of professionalism and keep detailed and accurate records of all activities performed.
Experience working with military patients and families is desired.
Experience working with patients with varying illnesses, injuries, and disabilities is desired.
Bachelor's degree preferred.
Skill in exercising good judgment in referring calls to faculty.
Working knowledge of Travel Express, Connexus, and Bruinbuy is strongly desired.
Working knowledge of departmental policies and procedures on the safe transport of patients.
Knowledge of the UCLA Health landscape and medical campuses is strongly preferred.
Ability to establish and maintain cooperative working relationship with other staff members and all other personnel.
Skill in listening and comprehending information received in person or over the telephone to navigate patients.
Ability to anticipate specific needs for individual patients, family members, and staff.
Detail oriented and ability to keep accurate and thorough records.
Ability to work standing, walking, and sitting for extended periods of time.
Interpersonal skills to interact diplomatically and sensitively with patients, staff, and visitors.
Working knowledge of Microsoft Office Suite programs (excel, word, PowerPoint, etc.) is desired.
Knowledge of CareConnect and Visiontree preferred.
Experience working with social media is desired.
Ability to develop priorities, meet deadlines despite interruptions, and perform multiple complex assignments.
Ability to work independently on assignments with minimal supervision.
- Job Title: Operation Mend Patient Navigator
- UCLA Title: Admin. Specialist
- Job Num.: H87924
- Work Hours: TBD
- Work Location: Westwood, CA
- Job Type: Contract
- Duration: 1 year
- Minimum Salary: $20.31 / $3533
- Maximum Salary: $40.13 / $6983
- Layoff Referral Deadline:
- Bargaining Unit: 99
Please be advised that ALL new hires will be required to successfully complete a criminal background investigation and a medical examination, which includes a drug screening, prior to employment at UCLA Health. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required. Any misrepresentation, falsification or material omission may result in a candidate's failure to receive an offer, or if already hired, an immediate dismissal from employment.
In an effort to promote and maintain a healthy environment for our patients, visitors, and employees, UCLA Health is a smoke-free site.