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Intake Coordinator

Job Duties

Under the direction of the Program Director and the Director of Psychological Health Programs, the Intake Coordinator will be supervised daily by the Program Manager of Operation Mend. The incumbent is primarily responsible for identifying potential Operation Mend participants who meet the eligibility requirements for the Operation Mend Program. The individual will participate in all initial conversations with new potential patients, family members, and other referring entities. He or she will serve as a liaison between the Operation Mend participants, Operation Mend staff and participant's local case manager and care providers to ensure continuity of care. Using appropriate screening criteria, incumbent will work with the patient and accompanying family member(s) through intake process. The Operation Mend program serves veterans injured in combat or training while on active duty for any conflict designated by the United States Military. Many of these individuals have served in Operation Enduring Freedom (OEF), Operation Iraqi Freedom(OIF), Operation New Dawn (OND) and are suffering from complex physical injuries, traumatic brain injury and/or post traumatic stress.

Job Qualifications

Ability to travel throughout the greater Los Angeles area as needed to meet with veterans, families and veteran's groups. Some evening/weekend appointments required.
Excellent writing and communication skills, and ability to effectively and positively interact in person, by telephone, e-mail, on web to veterans and their families in large group or small settings. Ability to inspire, educate, and recruit military veterans and their families who need support with physical injuries, PTSD and TBI to come into the Operation Mend program for evaluation and treatment and ongoing care.

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Summary Information

  • Job Title: Intake Coordinator
  • UCLA Title: Admin. Specialist
  • Job Num.: H87973
  • Work Hours: Monday - Friday
  • Work Location: Westwood, CA
  • Job Type: Career
  • Duration: Indefinite
  • Minimum Salary: $20.31 / $3533
  • Maximum Salary: $40.13 / $6983
  • Layoff Referral Deadline: 
  • Bargaining Unit: 99

Please be advised that ALL new hires will be required to successfully complete a criminal background investigation and a medical examination, which includes a drug screening, prior to employment at UCLA Health. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required. Any misrepresentation, falsification or material omission may result in a candidate's failure to receive an offer, or if already hired, an immediate dismissal from employment.

In an effort to promote and maintain a healthy environment for our patients, visitors, and employees, UCLA Health is a smoke-free site.

At UCLA Health, we achieve excellence in patient care consistently by following the steps outlined in CICARE.

CICARE is an acronym that describes specific behaviors that are guaranteed to result in excellent communication with patients, families and colleagues.

Every UCLA Health employee, physician and volunteer holds themselves and their colleagues accountable for practicing these six steps with everyone on every encounter.

CICARE video

CLICK ON THE ABOVE VIDEO TO LEARN MORE ABOUT CICARE.

Please confirm that you
agree with CICARE

Connect with the patient and their family members by addressing them as Mr./Ms., or by the name they prefer.

Introduce yourself and your role.

Communicate what you are going to do, how long it is going to take, and how it will impact the patient.

Ask permission before examining the patient and anticipate patient and/or family needs, questions or concerns.

Respond to patient and/or family questions and requests with immediacy.

Exit courteously and/or with an explanation of what will come next (or when you will be back to check on them).