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FOCUS Services Coordinator - San Diego

Job Duties

The FOCUS (Families OverComing Under Stress) program provides resilience training to military families. The FOCUS Services Coordinator provides administrative support to the local FOCUS team including assisting with service delivery activities, receptionist services, including answering phones and assisting with family intakes, managing faxes, copying/filing, ordering supplies, preparing staff meeting minutes, maintaining an office and personnel calendar using a proprietary family management database, and monitoring supplies and equipment inventory. The incumbent assists with family and provider inquiries regarding accessing FOCUS services, coordinates site-specific activities with the UCLA FOCUS team, including scheduling conference calls, televideo conferences, and local trainings. The incumbent also provides support for the delivery of direct family-care services and group skill-building sessions as needed including, preparing and distributing program brochures and providing general support for other FOCUS outreach efforts, arranging for and providing refreshments, maintaining and supporting waiting room-setting age-appropriate toy/activity supplies, reading supplies, and educational materials for children, youth, and adult family members, staffing and maintaining sign-in sheets, assisting in scheduling appointments on the phone and computerized records. The incumbent also assists the training staff with data-entry related to outreach contacts, provider referrals, and family records, as well as maintenance of the web-based files to compile reports and outcome information.

This is a one year contract position, may convert to career.

Job Qualifications

BA or AA degree in social sciences, business, or general degree, and minimum four years work experience.

Experience, high comfort level and/or knowledge about working with military populations.

Experience working with children, teens, and adults.

Skilled in keeping accurate and timely records.

Excellent verbal, written and interpersonal communication skills - both by telephone and in-person.

Demonstrated ability to interact effectively with individuals of various social, cultural, and educational backgrounds to obtain and convey information clearly, accurately, and courteously.

Ability to work effectively and closely with other members of the service team and maintain cooperative working relationships

Excellent organizational skills and ability to attend to detail to recognize errors or discrepancies while multi-tasking

Skill in maintaining a courteous and calm demeanor and professional appearance in a changing environment with frequent interruptions and distractions.

Ability to deal with confidential and sensitive information in a discreet and professional manner.

Ability to coordinate and maintain complex schedules, meeting calendars, email, and mail.

Ability to move light office supplies and office equipment as needed.

Ability to work flexible hours.

Knowledge of Microsoft Office applications including Word, Outlook, PowerPoint, and Excel, and willingness to learn new computer-based systems for worksite management.

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Summary Information

  • Job Title: FOCUS Services Coordinator - San Diego
  • UCLA Title: Admin. Specialist
  • Job Num.: H89315
  • Work Hours: 8-5 M-F
  • Work Location: San Diego, CA
  • Job Type: Contract
  • Duration: one year
  • Minimum Salary: $20.88 / $3633
  • Maximum Salary: $41.38 / $7200
  • Layoff Referral Deadline: 
  • Bargaining Unit: 99

Please be advised that ALL new hires will be required to successfully complete a criminal background investigation and a medical examination, which includes a drug screening, prior to employment at UCLA Health. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required. Any misrepresentation, falsification or material omission may result in a candidate's failure to receive an offer, or if already hired, an immediate dismissal from employment.

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At UCLA Health, we achieve excellence in patient care consistently by following the steps outlined in CICARE.

CICARE is an acronym that describes specific behaviors that are guaranteed to result in excellent communication with patients, families and colleagues.

Every UCLA Health employee, physician and volunteer holds themselves and their colleagues accountable for practicing these six steps with everyone on every encounter.

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Connect with the patient and their family members by addressing them as Mr./Ms., or by the name they prefer.

Introduce yourself and your role.

Communicate what you are going to do, how long it is going to take, and how it will impact the patient.

Ask permission before examining the patient and anticipate patient and/or family needs, questions or concerns.

Respond to patient and/or family questions and requests with immediacy.

Exit courteously and/or with an explanation of what will come next (or when you will be back to check on them).