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Clinical Specialist - Operation Mend

Job Duties

Under the direction of the Director of Psychological Health Programs at UCLA Operation Mend, the incumbent will provide behavioral health case management for Operation Mend Intensive Treatment Program (ITP) patients and families. Major job functions include: (1) The Behavioral Health Case Manager serves as a liaison between the Operation Mend ITP participants, Operation Mend staff and ITP participant's local case manager and care providers to ensure continuity of care and access to behavioral health needed services before, during, and after participation in the Intensive Treatment Program (2) Work collaboratively with the Operation Mend multidisciplinary team to engage, educate, communicate, and coordinate care for assigned ITP participants; maintain contact with relevant providers to monitor and coordinate treatment efforts (3) Using appropriate screening criteria, knowledge and clinical judgment, incumbent will assess ITP participant's current functional level and, in collaboration with the patient and accompanying family member(s), develop and monitor the ITP Care Plan; monitor quality of care (4) Work telephonically and/or using telehealth platform with ITP participants, for both behavioral and physical health issues, and their local providers to maintain continuity of care, identify needs, review goals and implement action steps towards achieving goals outlined in their ITP Care Plan (5) Link ITP participants to veteran service organizations and other community services based on the needs and preferences identified in their ITP Care Plan (6) Coordinate with ITP team to perform follow-up check-ins and reassess the needs and goal attainment of assigned Operation Mend ITP participants at one month, four to six months, and 12 months.

Job Qualifications

M.A. in Psychology or related fields; License preferred (MSW, LCSW, RN, etc)

Experience in the area of military, family, trauma, and/or prevention

Experience working with families from diverse backgrounds.
Skilled in keeping accurate and timely records.
Excellent written and verbal communication skills.
Ability to work effectively and closely with other members of the team.
Excellent organizational and problem-solving skills.
Ability to work independently and report to supervisor on a regular basis and in a timely manner.
Flexible hours some evenings and weekends.
Skilled in management of time and setting priorities.
Bilingual preferred

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Summary Information

  • Job Title: Clinical Specialist - Operation Mend
  • UCLA Title: Clin Spec Ex
  • Job Num.: H88099
  • Work Hours: To be determined
  • Work Location: Westwood, CA
  • Job Type: Contract
  • Duration: 1 year
  • Minimum Salary: $19.19 / $3338
  • Maximum Salary: $69.07 / $12018
  • Layoff Referral Deadline: 
  • Bargaining Unit: 99

Please be advised that ALL new hires will be required to successfully complete a criminal background investigation and a medical examination, which includes a drug screening, prior to employment at UCLA Health. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required. Any misrepresentation, falsification or material omission may result in a candidate's failure to receive an offer, or if already hired, an immediate dismissal from employment.

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At UCLA Health, we achieve excellence in patient care consistently by following the steps outlined in CICARE.

CICARE is an acronym that describes specific behaviors that are guaranteed to result in excellent communication with patients, families and colleagues.

Every UCLA Health employee, physician and volunteer holds themselves and their colleagues accountable for practicing these six steps with everyone on every encounter.

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Please confirm that you
agree with CICARE

Connect with the patient and their family members by addressing them as Mr./Ms., or by the name they prefer.

Introduce yourself and your role.

Communicate what you are going to do, how long it is going to take, and how it will impact the patient.

Ask permission before examining the patient and anticipate patient and/or family needs, questions or concerns.

Respond to patient and/or family questions and requests with immediacy.

Exit courteously and/or with an explanation of what will come next (or when you will be back to check on them).