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_____Assistant II

Job Duties

Provide administrative and patient care support to assigned clinic in the Department of Medicine. Assist in coordinating patient flow throughout the clinic, from registration to discharge. Work as a member of the Ambulatory Care clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Travel and work at various DOM outpatient clinics as assigned. Locations include and are not limited to: Pulmonary, East/West, Rheumatology, 18th St Specialties, Dermatology, 16th St Specialties, CARE, 15th St Specialties, SM IMS, Porter Ranch, Westlake Village, Southbay and Santa Clarita.

Job Qualifications

Ability to communicate professionally and effectively with physicians and staff in a high volume setting. Excellent organizational skills and ability to prioritize assignments. Skill in efficiently and accurately facilitating the appointment making process, including transportation arrangements and maintain sub-specialty physician schedules. Excellent interpersonal and communication skills to coordinate multiple appointments with staff from many clinical services at the UCLA Medical Center. Skill in using a PC with associated programs including Word, Excel, and Email. Skill in demonstrating work experience with a database computer program. Knowledge of major medical insurance plans and types of coverage provided. Knowledge of medical terminology.


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Summary Information

  • Job Title: _____Assistant II
  • UCLA Title: _____Assistant II
  • Job Num.: H72463
  • Work Hours: M-F, Day shift
  • Work Location: DOM Float Pool - Northwest Valley
  • Job Type: Career
  • Duration: Indefinite
  • Minimum Salary: $17.15 / $2984
  • Maximum Salary: $24.33 / $4234
  • Layoff Referral Deadline: 07/09/2014
  • Bargaining Unit: CX

Please be advised that ALL new hires will be required to successfully complete a criminal background investigation and a medical examination, which includes a drug screening, prior to employment at UCLA Health. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required. Any misrepresentation, falsification or material omission may result in a candidate's failure to receive an offer, or if already hired, an immediate dismissal from employment.

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At UCLA Health, we achieve excellence in patient care consistently by following the steps outlined in CICARE.

CICARE is an acronym that describes specific behaviors that are guaranteed to result in excellent communication with patients, families and colleagues.

Every UCLA Health employee, physician and volunteer holds themselves and their colleagues accountable for practicing these six steps with everyone on every encounter.

CLICK ON THE ABOVE VIDEO TO LEARN MORE ABOUT CICARE.

Please confirm that you
agree with CICARE

Connect with the patient and their family members by addressing them as Mr./Ms., or by the name they prefer.

Introduce yourself and your role.

Communicate what you are going to do, how long it is going to take, and how it will impact the patient.

Ask permission before examining the patient and anticipate patient and/or family needs, questions or concerns.

Respond to patient and/or family questions and requests with immediacy.

Exit courteously and/or with an explanation of what will come next (or when you will be back to check on them).